Terms & Conditions

The website, mobile application, and other ordering platforms operated under the name Ship in the Mouth (“Platform”) are owned and operated by GraceMor Foods LLP (“GraceMor Foods LLP”, “we”, “us”, or “our”).

These Terms govern your use of the Platform and the purchase of bakery products, food items, beverages, and related services offered through the Platform.

For these Terms:

• “Agreement” means these Terms, the applicable order details, payment instructions, and other policies displayed on the Platform.
• “Customer”, “you”, or “your” means any person accessing the Platform or placing an order.
• “Goods”, “Products”, or “Items” means bakery products, food items, beverages, or other products offered through the Platform.
• “Services” means services provided by GraceMor Foods LLP in connection with ordering, processing, and delivery of Products.
• “Platform” means the Ship in the Mouth website, mobile application, or other authorized ordering channels.
• “Delivery Partner” means a third-party or independent delivery service engaged for delivery, where applicable.

3.1. By placing an order, you confirm that all information provided by you, including your name, telephone number, email address, delivery address, recipient details, and payment information, is accurate and complete.

3.2. All orders are subject to product availability, delivery availability, applicable delivery areas, payment confirmation, and acceptance by GraceMor Foods LLP.

3.3. An order confirmation may be sent through email, SMS, WhatsApp, or another available communication channel. Receipt of an automated confirmation means that we have received your order request but does not necessarily mean that the order has been finally accepted or can be fulfilled.

3.4. Once an order has been accepted and confirmed, it will be processed based on the information provided by you.

3.5. You are responsible for ensuring that the delivery address, contact number, recipient details, delivery instructions, and other order information are correct.

3.6. Products purchased through the Platform are intended for personal or domestic use and may not be resold without our prior authorization.

3.7. Certain Products may contain ingredients, allergens, or other components that may not be suitable for every customer. Customers should review the product information made available on the Platform and make appropriate choices based on their individual requirements.

3.8. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity carried out through your account.

4.1. All prices displayed on the Platform are in Indian Rupees (INR), unless otherwise stated.

4.2. Product prices, availability, menus, offers, and other charges may change from time to time without prior notice.

4.3. The applicable product price, delivery charges, taxes, and other applicable charges will be displayed before you complete your order.

4.4. Payment may be required at the time of placing the order through available payment methods, including UPI, credit card, debit card, net banking, or other supported payment methods.

4.5. Payments may be processed through third-party payment gateways or payment service providers. GraceMor Foods LLP does not store complete card or banking credentials on its Platform. Payment transactions may be subject to the terms and policies of the relevant payment service provider.

4.6. GraceMor Foods LLP will not ask you to share confidential payment information such as your card PIN, CVV, OTP, UPI PIN, password, or banking credentials through phone, email, SMS, or WhatsApp.

5.1. Delivery times displayed at the time of ordering are estimates and may vary due to order volume, traffic, weather, operational conditions, product preparation time, or other circumstances.

5.2. Delivery will be attempted at the address provided by you while placing the order.

5.3. Where third-party Delivery Partners are used, delivery may be subject to their operational availability and limitations.

5.4. We will make reasonable efforts to deliver orders within the estimated delivery period. However, unless expressly confirmed otherwise, delivery at an exact time is not guaranteed.

5.5. GraceMor Foods LLP shall not be responsible for delays caused by circumstances beyond our reasonable control.

5.6. Once an order has been delivered to the specified recipient or an authorized person at the delivery location, the order shall be considered delivered and responsibility for the Products shall pass to the customer or recipient.

5.7. Customers are responsible for ensuring that the recipient is available to receive the order and that the delivery location can reasonably be accessed.

5.8. If delivery cannot be completed due to circumstances attributable to the customer or recipient, including:

• Incorrect or incomplete delivery address;
• Recipient being unavailable;
• Premises being locked;
• Incorrect or unreachable recipient telephone number;
• Recipient refusing to accept the order;
• Restricted access to the premises;
• Delivery being accepted by security, reception, gate personnel, or another authorized person;
• Failure to provide reasonable delivery instructions; or
• Any other circumstances attributable to the customer or recipient,

the order may be treated as a completed delivery attempt.

5.9. In circumstances described above, re-delivery or refund may not be available, subject to applicable law and our Refund, Return & Cancellation Policy.

5.10. Delivery may be delayed, rescheduled, or temporarily restricted due to heavy rain, floods, natural disasters, public emergencies, strikes, curfews, traffic restrictions, elections, festivals, government restrictions, or other circumstances affecting delivery operations.

5.11. Delivery may not be available to certain locations or on certain days. If an order cannot be delivered to the requested location, we may contact you regarding available alternatives.

5.12. Once an order has been processed, requests to change the delivery date, time, address, recipient, or other order details may not be accepted.

6.1. All cancellation, return, refund, and order modification requests are governed by our Refund, Return & Cancellation Policy available on the Platform.

6.2. As our bakery Products are freshly prepared and may be made specifically against customer orders, cancellation, modification, return, or refund may not be available once an order has been confirmed or processing has commenced, except where determined by GraceMor Foods LLP or required under applicable law.

6.3. GraceMor Foods LLP may, at its reasonable discretion and subject to applicable law, determine the appropriate resolution for a genuine order issue, including replacement, refund, credit, or another suitable remedy.

6.4. Where a refund is approved, it will generally be processed through the original payment method or another legally permissible method.

7.1. Product images displayed on the Platform are for representation purposes only.

7.2. Actual Products may vary slightly in appearance, shape, size, decoration, colour, packaging, or presentation due to product availability, seasonal ingredients, preparation methods, and the handmade nature of certain bakery Products.

7.3. Reasonable variations that do not materially affect the nature or quality of the Product will not necessarily constitute a defect or failure to provide the ordered Product.

8.1. Our Platform may contain links or references to third-party websites, applications, payment providers, delivery services, or other services.

8.2. We do not control third-party websites or services and are not responsible for their content, availability, security, products, services, or policies.

8.3. Your use of third-party services may be subject to the terms and policies of the relevant third party.

9.1. We take customer complaints seriously and will make reasonable efforts to investigate and resolve genuine concerns.

9.2. Customers should report order-related complaints as soon as reasonably possible after delivery, preferably within 24 hours of delivery.

9.3. To investigate a complaint, we may request order details, photographs, delivery information, or other relevant information.

Customer Support:

Email: care@shipinthemouth.com

10.1. We make reasonable efforts to ensure that information displayed on the Platform is accurate and up to date. However, we do not guarantee that all information will always be complete, accurate, current, or error-free.

10.2. To the maximum extent permitted by applicable law, GraceMor Foods LLP shall not be liable for indirect, incidental, special, consequential, or punitive losses arising from the use of the Platform or Products purchased through it.

10.3. We shall not be responsible for delays, interruptions, technical failures, delivery failures, or non-performance caused by circumstances beyond our reasonable control.

10.4. To the extent permitted by applicable law, our total liability in relation to an order shall not exceed the amount actually paid by the customer for the relevant order.

10.5. Nothing in these Terms is intended to exclude or limit any consumer rights, statutory rights, or liabilities that cannot legally be excluded or limited under applicable Indian law.

11.1. Promotional offers, discounts, coupons, and other benefits may be subject to specific terms and conditions.

11.2. Offers may be subject to product availability, customer eligibility, minimum order value, location, validity period, or other applicable conditions.

11.3. GraceMor Foods LLP reserves the right to modify, suspend, or withdraw an offer or promotion where permitted by applicable law.

You agree not to:

• Use automated systems, bots, scripts, or programs to access or interfere with the Platform;
• Scrape, copy, reproduce, or commercially exploit Platform content without authorization;
• Attempt to gain unauthorized access to our systems or accounts;
• Introduce viruses, malware, or other harmful code;
• Misuse promotional codes, offers, or ordering functionality;
• Use the Platform for fraudulent, unlawful, abusive, or unauthorized purposes;
• Collect or misuse personal information belonging to other customers;
• Interfere with the operation, security, or availability of the Platform; or
• Attempt to circumvent any security or technical measures implemented by us.

We reserve the right to restrict or terminate access where we reasonably believe that the Platform is being misused or used fraudulently, subject to applicable law.

13.1. If we reasonably believe that an order has been placed fraudulently, unlawfully, using unauthorized payment information, or through misuse of the Platform, we may cancel, suspend, or restrict the order, subject to applicable law.

13.2. We may take appropriate action to protect our business, customers, payment systems, and Platform.

13.3. Where required or appropriate, we may cooperate with payment providers, law enforcement agencies, regulators, or other competent authorities in relation to suspected fraud, unlawful activity, or unauthorized transactions.

14.1. By providing your phone number and email address while registering, placing an order, making a payment, or contacting us, you consent to receiving communications necessary for processing and managing your order and account.

14.2. Where permitted by applicable law and subject to applicable consent and communication preferences, we may also send promotional communications through SMS, email, WhatsApp, RCS, telephone calls, or other available communication channels.

14.3. You may opt out of promotional communications through the applicable unsubscribe or opt-out mechanism. Transactional and service-related communications may continue where necessary to fulfil your orders or provide services.

15.1. All content available on the Platform, including text, photographs, graphics, logos, trademarks, product descriptions, designs, software, and other materials, is owned by or licensed to GraceMor Foods LLP unless otherwise stated.

15.2. You may not reproduce, modify, distribute, publish, transmit, sell, or commercially exploit such content without our prior written permission, except where permitted by applicable law.

16.1. GraceMor Foods LLP may update or modify these Terms from time to time to reflect changes in our business, services, technology, legal requirements, or operational practices.

16.2. Updated Terms will be made available on the Platform.

16.3. Your continued use of the Platform or placement of an order after updated Terms are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

GraceMor Foods LLP shall not be responsible for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including natural disasters, floods, severe weather, fire, epidemic or pandemic-related restrictions, government actions, strikes, civil disturbances, traffic restrictions, technical failures, power outages, supply disruptions, or other similar events.

18.1. These Terms shall be governed by and construed in accordance with the laws of India, including applicable central and state laws and regulations in force in the State of Karnataka.

18.2. Any dispute, claim, or matter arising out of or relating to these Terms, the Platform, or any order placed through the Platform shall, subject to applicable law, be subject to the jurisdiction of the competent courts and authorities in Karnataka, India.

18.3. Nothing in these Terms is intended to exclude, restrict, or limit any rights, remedies, protections, or liabilities that cannot lawfully be excluded or limited under applicable Indian law, including applicable consumer protection, food safety, data protection, and other mandatory laws and regulations.

18.4. GraceMor Foods LLP reserves all rights and remedies available to it under applicable law in relation to fraudulent orders, misuse of the Platform, unauthorized transactions, abuse of promotional offers, or any other unlawful activity.

If any provision of these Terms is determined by a competent authority to be unlawful, invalid, or unenforceable, such provision shall be modified or severed only to the extent necessary, and the remaining provisions shall continue in full force and effect.

Any failure or delay by GraceMor Foods LLP to exercise or enforce any right or remedy under these Terms shall not constitute a waiver of that right or remedy unless expressly confirmed in writing.

These Terms, together with the Privacy Policy, Refund, Return & Cancellation Policy, and other applicable policies displayed on the Platform, constitute the agreement governing your use of the Platform and purchase of Products from GraceMor Foods LLP.

In the event of any conflict between these Terms and any mandatory requirement under applicable law, the applicable law shall prevail.

For questions, complaints, or assistance relating to these Terms, your account, or an order, please contact:

GraceMor Foods LLP

Brand: Ship in the Mouth

Email: care@shipinthemouth.com